(for a credit card, banking, charter communications, health and other insurance, computer help desk, etc)
and you find that you're talking to a foreign customer service representative
(perhaps in India, Philippines, etc),
please consider doing the following:
After you connect and you realize that the customer service representative is not from the USA
(you can always ask if you are not sure about the accent),
please, very politely
(this is not about trashing other cultures)
say, "I'd like to speak to a customer service representative in the United States of America ."
The rep might suggest talking to his/her manager,
but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE
That's the rule and the LAW.
It takes less than one minute to have your call re-directed to the
Tonight when I got redirected to a
Imagine what would happen if every
Imagine how that would ultimately impact the number of US jobs that would need to be created ASAP.
If I tell 10 people to consider this and you tell 10 people to consider doing this - see what I mean...it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep. You may even get correct answers, good advice, and solutions to your problem - in real English.
If you agree, please tell 10 people you know, and ask them to tell 10 people they know....etc...etc